Westpoint Casino says email is taken
An address is already linked to a profile when an earlier sign-up used it. A notice then says the email is taken, even if you remember no account.
Westpoint Casino sign up in three steps
After this page you will know the sign-up steps, who qualifies, and how to recover a stalled sign-up without a second account.
- Players aged 18+
Accounts are open to players aged 18+. - Three documents checked
Checks cover Photo ID, Proof of address and Payment method verification. - Start from A$13
Your first deposit starts at A$13, the minimum amount.
One pass, no redo
Single-pass account setup
Use this before you press register, or when the sign-up page stops moving forward.
Inbox you open daily
Pick an e-mail address you check daily, because the confirmation goes there. Then set a password you use nowhere else and keep it in a password manager.
ID open beside you
Match your name, date of birth and address to your identity document, word for word. Any mismatch with the document can hold up the review later on.
Find the link fast
Click the confirmation link in the message the casino sends you, then return to the site. If nothing arrives within a few minutes, check your spam folder before anything else.
Quicker answers
Stuck mid sign-up? Ask us first
Start with live chat while the sign-up page is still open. Support answers from 7am to 9pm daily, and you can also call +61 83 005 7194 or write to [email protected] for a detailed case.
Step name and error
Best for a stuck step you can describe in one sentence. Keep the step name and any error message ready so the agent sees the same screen.
Send date and time
Written record for cases that need a paper trail, such as a sign-up that fails after several attempts. Add the date, the time and your email.
Westpoint Casino login help
Use this for locked accounts or a login that stops working after sign-up. Have the email or username you registered with and the device you used.
When sign-up stops
Get in with the one account you have
Read this when the sign-up stops with an error, before trying a second time.
From a slip to a matched ID
A name or birth date that differs from your identity document causes a mismatch. Look for a letter out of place or a swapped day and month.
Check your exclusion before retrying
Your sign-up is refused while you are listed on BetStop, the national register run by the Australian Government through ACMA. The minimum block is three months and cannot be shortened.
Document list
Before the cash-out, what we ask for
Our Curaçao licence obliges us to verify who you are before any payout, and this takes eight hours.
| Document | What it confirms |
|---|---|
| Photo ID | Name, date of birth and photo · Before first withdrawal at the latest |
| Proof of address | Your current residential address · Same deadline as Photo ID |
| Payment method verification | Ownership of your deposit method · Same deadline as Photo ID |
Westpoint Casino perks
Bonus money on a fresh start
Open the cashier at your first deposit to pick the welcome offer, which becomes available once registration is finished.
For new players
First Deposit Boost
126% up to A$1,500 + 219 free games
This welcome match adds 126 percent up to A$1,500 and 219 free spins, wagered 32 times, usable for 26 days, with a minimum deposit of A$13.
Get the offer18+ · Gambling can be addictive, so play within your limits.
Every week
Monday Loss Return
11% · up to A$500
Eleven percent of the week's net losses comes back as cash, up to A$500, wagered 5 times and paid on Monday. No minimum deposit applies.
Get the offer18+ · Gambling can be addictive, so play within your limits.
For weekends
Weekend Top-Up
25% a max of A$620
Weekend deposits get a 25 percent match up to A$620, wagered 32 times, valid 7 days, with a A$13 minimum deposit.
Grab this offer18+ · Gambling can be addictive, so play within your limits.
Westpoint Casino entry
Age, residence and accounts allowed
Read this first if you are unsure you qualify, or before you start the sign-up.
| Condition | What applies here |
|---|---|
| Minimum age | 18+ |
| Where you live | Residents of Australia |
| Accounts per person | Only one |
| Name and birth details | Same as your photo ID |
| Account currency | Australian dollars (A$) |
| Minimum first deposit | A$13 |
Registration route to a Westpoint Casino wager
This settles what to prepare, what to expect early, and which choices stay fixed.
Deposit A$13 and pick the offer
Make your first deposit of at least A$13 in the cashier. The welcome offer follows your sign-up, and you pick it in the cashier as you deposit. No code is needed. Then the identity check begins, and you should allow eight hours for it. Photo ID, proof of address and payment method verification are reviewed. All three must be in place before your first withdrawal at the latest, so send them early. Support runs from seven am to nine pm each day, not around the clock, so plan the check around those hours.
Westpoint Casino limits from day one
Set deposit limits and session time limits on day one, when both are already available. Reality check reminders are also available, along with account suspension. The National Gambling Helpline on 1800 858 858 offers free counselling, 24 hours a day. Gamblers Anonymous Australia runs peer support meetings for people who gamble, across the country. Westpoint Casino N.V. holds licence OGL/2014/7343/194 from the Gaming Control Board Curaçao and uses 128-bit SSL encryption. Set them before the first deposit, so they apply to the money you add.
Before sign-up, not after
Start with the email address, since it is one of your two login options and the place where password recovery links arrive. Give your name and date of birth exactly as they appear on your identity document. Then choose Australia as country and the Australian dollar as currency, accept the terms and confirm you are 18+. Finish by confirming your email address from the message that follows. If a detail is wrong afterwards, contact support rather than registering again.
Ready before you start
Keep these in reach before you press the sign-up button, so the form does not stall.
- Photo ID with your legal name
- Proof of address on hand
- Payment method you plan to use
- Email address you can open
- A username, if you prefer one
Phone sign-up
From phone browser to full account
Useful when you begin on a phone and would rather not switch devices.
Westpoint Casino page reloads
The phone browser runs the same registration as a computer. If the page reloads or drops out, come back to the same sign-up rather than starting a fresh one. Let the page finish loading before you tap a button so the sign-up does not reset.
Can I log in on both?
Signing in on a phone or a computer opens the same account, so you never need a second set of details. Log in with the email address or username you chose, on either device. A duplicate made on the other device gets closed.
After sign-up
Westpoint Casino clears up the next steps
Westpoint answers the questions that follow sign-up plainly, with the rules stated before you need them.
Do I need to check Westpoint's licence before signing up?
Check the licence first: Westpoint Casino N.V. holds licence OGL/2014/7343/194 issued by the Gaming Control Board Curaçao. The licence requires us to confirm each player's identity before any withdrawal is paid.
When will Westpoint check my uploaded documents?
Files travel over a connection protected by 128-bit SSL encryption. Identity documents are checked at the latest before your first withdrawal, so the check can wait until you cash out.
What if I want to change my account currency later?
Accounts for Australian players are held in Australian dollars, shown as A$. If the currency is set wrong, contact support by live chat, email or phone before you make a deposit.
Do I have to enter anything to get the welcome offer?
No. Pick the welcome offer in the cashier when you make your first deposit, and nothing else needs entering. The offer follows your registration, so you do not apply for it separately.
What if my documents are still unchecked after eight hours?
Eight hours is the verification time Westpoint sets for your documents. If they are still pending after that, contact support by live chat, email or phone instead of starting a new registration.
What happens to my balance when I close my account?
Request closure through live chat, email or phone. Any balance still in the account can be withdrawn, with a minimum of A$28 per withdrawal. Keep the account open until that withdrawal has been paid.
Where do I update my email or personal details later?
Send the change request to support at [email protected] or through live chat. Personal details must still match your identity document, and password reset links go to your registered email. Keep that inbox reachable, since reset links only arrive there.